Welcome to MFA Web Guide
In today's digital world full of online risks, MFA acts like strong armor to protect your personal and work information. We'll explain what MFA is, how it works, and why it's important – not just for Red Bull employees. Whether you're new to it or want to learn more, we’ll make it simple and show you how it keeps your digital life safe.
What is MFA (multi-factor authentication)?
Red Bull takes your security seriously by using multi-factor authentication (MFA) to protect your account. MFA confirms your identity in two ways:
- Something you know – your password.
- Something you have – your Red Bull device or the Microsoft Authenticator app.
If you access a Red Bull IT service from a personal or non-company device, you’ll need to use the Microsoft Authenticator app on your phone to approve the login.
Why do I need the Microsoft Authenticator app?
To access Red Bull IT services from personal devices, you must install and register the Microsoft Authenticator app on your mobile device. Here's why it's important:
- Access readiness: Be prepared to log in from non-company devices when needed.
- Enhanced security: Adds extra protection against cybercriminals, even if your password is compromised.
- Unauthorized login detection: Alerts you to any suspicious login attempts, keeping your account safe.
What the guide covers (contents of the guide)
New Joiner Setup
Quick Links:
- Creating a secure password
- Setting up your devices: Laptop - Windows/Mac
- Setting up your devices: Mobile Only - IOS / Android
Creating a secure password
When you receive your device and account information, it’s important to set up a secure password:
- Length: Aim for at least 12–16 characters.
- Complexity: Use a mix of uppercase and lowercase letters, numbers & special characters (e.g. !@#$%^&*).
- Avoid:
- Common words or phrases.
- Personal information (e.g. birthdates, names).
- Repeating or sequential characters (e.g. 123456, aaaaaa).
Setting up your devices
Laptop - Windows/Mac
- Have your company or personal mobile device ready. Verify that the Microsoft Authenticator app is installed on your mobile device.
- Ensure you have your new Red Bull login name and password ready. It should look like this: @rblogin.net, @redbull.com (your business name is used as the account name).
- If you wish to change your password, please visit this link.
- If you do not know your password, please reach out to your manager or Red Bull contact person. Or, contact Red Bull IT Support and ask them to open an IT support ticket for resetting your account password.
- Please provide/confirm an email address associated with your account where we can send you your temporary reset password.
Start registration on your laptop
1. Open this link in a private/incognito browser on your laptop.
2. Sign in with your Red Bull login name.
3. Make sure you use Login with password or activate device for the registration, otherwise you might get caught in a sign-in loop.
4. Sign in with your Red Bull login name and password. This will start the registration process.
5. You can stay signed in or not.
6. Choose Add sign-in method.
7. Choose Microsoft Authenticator.
8. Choose Next (please check the smartphone setup for further guide).
8. Choose Next.
10. Please continue to smartphone setup.
Complete the registration on your smartphone
2. Choose Work or school account.
3. Scan QR code from your laptop.
4. Allow notifications for Microsoft Authenticator, so you will get notified when you are trying to log in to your account and verify.
5. Your account is now added to Microsoft Authenticator.
6. On your laptop click Next after the QR code screen. Now you can test and verify your setup.
7. On your smartphone you will get notification to verify log in. Use the number from your laptop and click Yes.
8. Confirm the registration: If the setup was successful, the Authenticator app displays a 6-digit code in your account. Congratulations! You finished the registration process.
Congratulations! You finished the registration process.
Final test: Can you access all systems?
Try to access hub.redbull.com:
- Open your browser in incognito window.
- Access hub.redbull.com.
- Sign in with your Red Bull login name and password.
- Make sure you click Login with password or activate device.
- After providing your credentials, you will be redirected to MFA.
- Open the Authenticator app and provide the number from the log in page.
- Go back to the browser. You should now be able to access the Hub.
Note: If you provided all information correctly, you will have successfully logged in to the system.
Setting up your devices
Mobile Only - IOS / Android
- Ensure you have your new Red Bull login name and password ready. It should look like this: @rblogin.net, @redbull.com (your business name is used as the account name).
- If you wish to change your password, please visit this link.
- If you do not know your password, please reach out to your manager or Red Bull contact person. Or, contact Red Bull IT Support and ask them to open an IT support ticket for resetting your account password.
- Please provide/confirm an email address associated with your account where we can send you your temporary reset password.
- Have your mobile device ready with Microsoft Authenticator installed - for iphone and for android.
Start registration on your smartphone
1. Open this link in a private/incognito browser on your smartphone and sign in with your Red Bull login name.
2. Make sure you use Login with password or activate device for the registration, otherwise you might get caught in a sign-in loop.
3. Sign in with your Red Bull login name and password. This will start the registration process.
4. Choose Add sign-in method.
5. Choose Microsoft Authenticator.
6. Choose Next.
7. Choose Pair your account to the app by checking this link.
8. Open Microsoft Authenticator.
9. Your account is now added to Microsoft Authenticator.
10. On your browser you will see the number to verify your log in.
11. Open your Microsoft Authenticator and input the number from your browser.
12. Confirm the registration: If the setup was successful, the Authenticator app displays a 6-digit code in your account. Congratulations! You finished the registration process.
Congratulations! You finished the registration process.
Final test: Can you access all systems?
Try to access hub.redbull.com:
- Open your browser in incognito window.
- Access hub.redbull.com.
- Sign in with your Red Bull login name and password.
- Make sure you click Login with password or activate device.
- After providing your credentials, you will be redirected to MFA.
- Open the Authenticator app and provide the number from the log in page.
- Go back to the browser. You should now be able to access the Hub.
Note: If you provided all information correctly, you will have successfully logged in to the system.
Replacing your Mobile Device
Register MFA on your new phone
After creating a backup on your old and activating your new phone we start enroling for the MFA. Please do not factory reset your old phone before setting up the new phone as it will lead you to block you out from the system and you will need to contact Red Bull IT Support and ask them to open an IT support ticket for resetting your MFA.
1. Open this link in a private/incognito browser on your smartphone and sign in with your Red Bull login name.
2. Make sure you use Login with password or activate device for the registration, otherwise you might get caught in a sign-in loop.
3. Sign in with your Red Bull login name and password. This will start the registration process.
4. You need to approve your sign in request on your old phone.
5. On your old phone you will get notification to verify log in. Use the number from your new phone and click Yes.
6. Choose Add sign-in method.
7. Choose Microsoft Authenticator.
8. Choose Next.
9. Choose Pair your account to the app by checking this link.
10. Open Microsoft Authenticator.
11. Your account is now added to Microsoft Authenticator.
12. On your browser you will see the number to verify your log in.
13. Open your Microsoft Authenticator and input the number from your browser.
14. Confirm the registration: If the setup was successful, the Authenticator app displays a 6-digit code in your account. Congratulations! You finished the registration process.
15. You have successfully registered MFA on your new phone.
16. You will see Microsoft Authenticator registered twice. Click Delete on your old phone.
17. Click Ok.
Congratulations! You have successfully enrolled your new phone and unenroled the old one from MFA.
Final test: Can you access all systems?
Try to access hub.redbull.com:
- Open your browser in incognito window.
- Access hub.redbull.com.
- Sign in with your Red Bull login name and password.
- Make sure you click Login with password or activate device.
- After providing your credentials, you will be redirected to MFA.
- Open the Authenticator app and provide the number from the log in page.
- Go back to the browser. You should now be able to access the Hub.
Note: After you finished setting up MFA on your new phone and unenrolling the old one, you can now factory reset your old phone and return to your respective IT Support.
Lost or Damaged Mobile Device
- Currently, setting up a replacement for a lost or damaged company mobile device is not available as a self-service.
- If your company phone has been lost, stolen, or damaged, please contact Red Bull IT Support directly. They will initiate an IT support ticket to reset your account and guide you through the necessary steps to restore access.
Note: A lost or stolen device refers to any company-issued mobile phone, laptop, or tablet that has been misplaced or taken without the owner's consent. These incidents may lead to unauthorized access to sensitive data, identity theft, or misuse of personal or business information. Prompt reporting is essential to protect both personal and corporate assets.
FAQs
Can I use my personal mobile device for the Microsoft Authenticator app?
Yes, you can. We recommend that you register all mobile devices that you use regularly. Please register your company and personal mobile device.
I do not want to install the Microsoft Authenticator app / I am not able to install an application on my mobile device at all. What should I do?
Red Bull employees and non-employees are required to use the Microsoft Authenticator app. Please contact IT Support if you have any questions or concerns.
How to register an additional mobile device for multi-factor?
To add an additional device: Open the following link in a private/incognito browser tab: link
Authenticate via Authenticator on the already registered mobile device, click Add sign-in method, and and choose Authenticator app. Follow the steps to add a new device.
What if the QR code scanner is not displayed in the Authenticator app?
When you try to add an account in the Authenticator app and it shows a Code and URL screen instead of the QR code scanner: Make sure the Authenticator app has access to your camera: Settings -> Authenticator -> Allow Camera.
Activation failed. What should I do?
When you try to add an account in the Authenticator app, the following error is shown: Make sure the Authenticator app has permission to send push notifications: Settings -> Authenticator -> Notifications.
After registering for MFA, I have to re-login to different Red Bull / Microsoft 365 services. Why?
A re-login is only required if you have authenticated to Microsoft 365 in the past using a password (1-factor) instead of "Login with company device". On a company-managed device, use "Login with Red Bull company device" whenever possible to ensure the best user experience (macOS users must confirm the keychain prompt once). Password login is only required on non-company devices or during MFA registration.
I have a new mobile device and cannot authenticate. What should I do?
If you still have your previous mobile device, please follow the steps in For Replaced Mobile. If you do not have access to your previous mobile device, please contact the Service Desk or your Local IT and have an ID document ready to verify your identity.
What should I pay attention to after registration?
Verify only your own sign-in requests with the Authenticator app. Never verify a sign-in request you did not trigger yourself! If in doubt, tap "Deny"!
Does registering a device mean that I agree to give Red Bull or Microsoft access to my device?
Registering a device gives your device access to Red Bull services and does not allow Red Bull access to your device. More information can be found here.